Terms

Welcome to Nephalem. These Terms of Service ("Terms") govern your access to and use of our website, nephalem.store and your purchases of our streetwear products.

By accessing the Site, browsing, or making a purchase, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. About Us

Nephalem is a streetwear brand operated by Tom Fisher as a sole trader. Our trading address is for any issues can be obtained by emailing (support@nephalem.online).

2. Products and Orders

All products on the Site are subject to availability. We reserve the right to limit quantities or cancel orders.
Product descriptions, images, and sizing are for illustrative purposes only. Streetwear items (including limited editions or collaborations) may vary slightly in colour, fit, or fabric.
By placing an order, you offer to purchase the goods subject to these Terms. We accept your order when we send you an order confirmation email.
All prices are in GBP and include VAT where applicable. Delivery charges are additional and shown at checkout.

3. Payment

We accept payments via [Shopify Payments, PayPal, Klarna, etc.]. All transactions are processed securely. You confirm that the payment information you provide is accurate and that you are authorised to use it.

4. Shipping and Delivery

We aim to dispatch orders within [e.g., 1-3 business days]. Delivery times are estimates only and not guaranteed.
Risk in the goods passes to you upon delivery.
For international orders, you are responsible for any customs duties, taxes, and import fees.

Please link to or include your full Shipping Policy here.

5. Returns, Refunds, and Cancellation (Cooling-Off Period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period to cancel your order for any reason, starting the day after you (or someone you nominate) receives the goods.

You must notify us in writing (email or returns form) within 14 days.
Goods must be returned unused, in their original packaging, with tags attached, at your own expense (unless the item is faulty or incorrect).
We will refund the price paid (excluding original delivery costs) within 14 days of receiving the returned items in saleable condition.
Exceptions: No right to cancel for personalised or custom-made items, sealed personal care products (if unsealed), or items that cannot be returned for hygiene reasons.

Faulty or Misdescribed Items: Under the Consumer Rights Act 2015, you have additional rights if goods are faulty, not as described, or not of satisfactory quality. Please contact us promptly.

Please link to or include your full Refund & Returns Policy here.

6. Intellectual Property

All content on the Site (logos, designs, graphics, text, and photographs) is owned by Nephalem or our licensors and protected by copyright and trademark laws. You may not copy, reproduce, or use any designs for commercial purposes without our prior written permission.

By posting reviews, photos, or tagging us on social media, you grant us a royalty-free, perpetual licence to use that content for marketing purposes.

7. Prohibited Conduct

You agree not to:

Resell our products commercially (especially limited drops) without permission.
Use the Site for unlawful purposes or submit false information.
Attempt to gain unauthorised access or introduce viruses.
Harass or abuse our staff or other customers.

We reserve the right to suspend or terminate your access to the Site.

8. Limitation of Liability

To the fullest extent permitted by law, our total liability to you shall not exceed the value of your order. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

9. Privacy and Data Protection

Your privacy is important to us. Please read our [Privacy Policy] (seen below), which explains how we collect, use, and protect your personal data in accordance with the UK GDPR and Data Protection Act 2018.

10. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after changes constitutes acceptance.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the non-exclusive jurisdiction of the English courts.

12. General

If any part of these Terms is found to be invalid, the remaining provisions remain in full effect.
These Terms do not affect your statutory consumer rights as a customer in the UK.

Thank you for shopping with Nephalem! For any questions, please contact us at [support@nephalem.online].

1. About Us (Data Controller)

Nephalem is operated by Tom Fisher as a sole trader.

Our trading address for any issues can be obtained by emailing (support@nephalem.online).

If you have any questions about this Privacy Policy or our data practices, please contact us at: [support@nephalem.online].

2. Information We Collect

We collect personal data in the following ways:

Information you provide to us:

Name, billing and shipping address, email address, phone number
Order details and payment information (processed securely via Shopify Payments or your chosen gateway)
Account details if you create one
Communications with us (customer service enquiries, reviews, etc.)
Any other information you voluntarily submit

Information collected automatically:

Technical data: IP address, browser type, device information, operating system
Usage data: pages visited, time spent on site, clickstream data
Cookies and similar technologies (see section 8 below)

Information from third parties:

Analytics providers (e.g. Google Analytics)
Advertising networks
Shopify and payment processors

3. How We Use Your Personal Data

We only use your personal data where we have a lawful basis to do so. The main lawful bases we rely on are:

Purpose	Lawful Basis
Process and fulfil your orders	Performance of a contract
Manage your account & customer service	Performance of a contract / Legitimate interests
Send order confirmations & updates	Performance of a contract
Marketing communications (newsletters, promotions)	Consent (you can opt out anytime)
Improve our website & analyse usage	Legitimate interests
Prevent fraud and comply with legal obligations	Legal obligation
Respond to your rights requests	Legal obligation

4. Sharing Your Personal Data

We may share your data with:

Shopify (our e-commerce platform) and its sub-processors
Payment processors (e.g. Shopify Payments, PayPal, etc.)
Delivery / courier companies (e.g. Royal Mail, DPD)
Professional advisers (accountants, lawyers) where necessary
Analytics and marketing tools (Google, Meta, etc.) — only with appropriate safeguards

We do not sell your personal data to third parties.

5. International Transfers

Some of our service providers (e.g. Shopify, Google) are based outside the UK. Where we transfer data outside the UK, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses or UK adequacy decisions).

6. Data Security

We take reasonable technical and organisational measures to protect your personal data, including encryption of payment details and secure servers. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We keep your personal data only for as long as necessary:

Order and transaction records: up to 6 years (for tax & legal purposes)
Marketing consent: until you unsubscribe
Analytics data: typically 26 months or less

8. Cookies and Tracking Technologies

Our Site uses cookies. You can manage your cookie preferences through our cookie banner or your browser settings.

For full details, please see our [Cookie Policy] (you can create a short one or link this section to Shopify’s cookie settings).

9. Your Data Protection Rights (UK GDPR)

Under UK law you have the following rights:

Right to access your data
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time (where consent is the lawful basis)

To exercise any of these rights, please email us at [support@nephalem.online]. We will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

10. Marketing

We may send you marketing emails about new drops, sales, or streetwear releases if you have opted in. You can unsubscribe at any time by clicking the link in the email or contacting us.

11. Children

Our Site is not intended for children under 18. We do not knowingly collect data from children.

12. Changes to This Privacy Policy

We may update this policy from time to time. The “Last Updated” date at the top will be revised. We encourage you to review it periodically.

Thank you for trusting Nephalem with your data.